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Customer Service: 1-888-600-2544 • Mon-Fri 6am to 6 pm • Sat, 7am to 4pm, MST • Hablamos Español

Frequently Asked Questions

Answers to all of the most common questions about LcPharmacy’s products and policies can be conveniently found in the FAQ below. If you cannot find the information you are looking for, one of our well-trained, friendly customer-service representatives will be happy to assist you. Just call LcPharmacy at 1-888-600-2544.

Prescription Ordering

Shipping

Payment

Log-In/Password Retrieval

Prescription Ordering

Should I be concerned about buying prescription medications online?

Rest assured that when you purchase from LOWCOST PHARMACY.com you are dealing with a U.S.-based online pharmacy that contracts with state-licensed physicians and pharmacists in the U.S. We dispense only FDA-approved, name-brand medications, and our online pharmacies are secure. In fact, our online pharmacies originated in 1998 when U.S. physicians began working with rural clients by telephone and the Internet. Writing prescriptions based on a physician’s review, and filling those prescriptions through an electronic/online format, has long been a legal way to dispense many types of medications for various types of conditions.

When you purchase online medications from companies that are not based in the U.S., through companies that sell “non-genuine” versions of FDA-approved, name-brand medications, there may be a risk involved. These medications are often described by foreign companies as the “generic” version of U.S. name-brand medications, but they are considered to be illegal in the U.S. and often contain different ingredients/dosages found in the FDA-approved, name-brand medications. This means “non-genuine” medications made outside the U.S. may be ineffective and/or harmful to your health.

Will my personal information, including medical history, be kept private?

Absolutely. Your personal information is protected by an SSL (Secure Socket Layer) and the highest level of encryption available to us. The information is then entered into a database that only the physician reviewing your case can access. Basic customer service information such as your name, address and phone number will be viewable by our customer service representatives if it become necessary to answer your questions. We do not sell, or share, your personal information with third parties for any reason, unless required to do so by law.

Do I need a prior prescription to order from LOWCOST PHARMACY.com?

No, you do not. Upon checkout, new customers are asked to fill out a questionnaire and begin an account with us. If our licensed U.S. physicians see fit, based upon the medical questionnaire you submitted, they will issue you a prescription. The prescription is non-transferable and used only for the product you are ordering. If our physicians need additional information, we will be in contact with you. If you are not approved for the prescription medication, LOWCOST PHARMACY will provide a 100% refund. Once you have placed your first order, the re-order process is efficient and requires you to answer fewer questions. Please remember you should always see your local physician at least once annually to help monitor your health.

How does an online consultation work?

A part of the growing trend of telemedicine, online consultations utilize the Internet to improve patient access to physician care. The patient does not receive a traditional physical exam by the physician, but rather completes our secure online questionnaire to communicate with the physician. For your safety, however, we do require that you have received a physical exam in the recent past, in order to consider your request for medication. Although online consultations will never take the place of traditional medicine, they do provide a means for patients to receive treatment for a limited number of conditions that, in certain circumstances, may not require an immediate physical exam.

In developing this new Internet medium for the delivery of healthcare services, our organization is committed to meeting and exceeding current regulations. LOWCOST PHARMACY.com fills prescriptions from only credentialed, certified physicians that are state-licensed in the U.S. Also, we contract with only highly qualified, state-licensed pharmacists to provide you with the highest standards of pharmaceutical care. International orders may get filled from a partner pharmacy licensed to do business within Europe and other countries around the world.

All medication is obtained from a legitimate pharmaceutical wholesaler, or directly from the manufacturer, so you can be sure you are receiving the same quality medication you would receive at your neighborhood drug store. We dispense only name-brand medications.

How can I verify that the medication is authentic/name brand?

You will find a lot number on the pill bottle or pill card (packaging). You may contact the manufacturer with this number to verify when and where the product was manufactured, and also to verify the expiration date, which is listed on all of our dispensed medication. Customers may also contact us at 1-800-990-9681 - ext 450, if they have questions for our physician or pharmacist.

Be wary of companies not based in the U.S., as you may receive “non-genuine” pills that foreign companies say are the “generic” version of FDA-approved, name-brand drugs. These foreign, “generic” versions of brand-name, FDA-approved drugs are actually illegal in the U.S. and contain unknown ingredients that may not only be ineffective, but also hazardous to your health.

What prescription medications do you dispense?

Please view our product pages to see the prescription items we sell. Our team of physicians and pharmacists focus their expertise in the areas of Men's Health, Hair Loss, Weight Loss, Stop Smoking, Flu Prevention, Weight Loss, Sexual Health, Allergies, Skin Care, and Digestion Relief.

How do I place an order?
  1. Find the Medication(s)
    1. Medications are located in the center of the homepage and are listed by categories
    2. View the medication pricing list by clicking on "Product Pricing" at the top-left of the homepage
    3. Add the item(s) to your shopping cart
    4. * You may order more than one medication per transaction
  2. Create a Member Account
    1. If you do not already have an account, fill out the patient contact information page
    2. Enter all required information, including a functional e-mail address, and your password. It is beneficial to you to enter your functional email address as your order confirmation and important discount offers will be emailed to you.
    3. * You can track your order history and edit your account profile
  3. Fill out the Medical Questionnaire
    1. Answer all Medical Questions – the physician needs this information to determine whether or not to issue a prescription
    2. * No Processing Charge
  4. Re-Orders
    1. Log in to your existing account with your email address and the password you picked for yourself. You may also call 1-877-484-2472 and talk to the web support team if you have questions about this or need assistance. You may also call 1-877-484-2472 if you would like us to take your order over the phone in just a few minutes. Our customer support staff is available Monday-Friday from 6 a.m.-7 p.m. MST and Saturday from 7 a.m.-5 p.m. MST
  5. Pay by Credit Card or Money Order
    1. We accept Visa, MasterCard, American Express and Discover
    2. You may also utilize Western Union or a money order
    3. * We are PCI-compliant and use the latest encryption software to keep your information secure
How does the patient verification process work?

Secure Medical uses IDology’s ExpectID® age and address verification service to identify the valid age and current address from our online and toll-free customers. ExpectID® uses its patent-pending process to access thousands of data sources that contain billions of public records to return an ID validation. This service is specifically designed to validate and protect your identity while maintaining consumer privacy when processing transactions. As part of Secure Medical’s online customer validation process, we also make contact with prospective patients by phone to ensure the validity of an online order.

What happens once I place my order?

A state-licensed physician in the U.S. will review the information you have submitted and either approve or decline your request. If the physician requires additional information, we will be in touch with you. If the prescription is approved, the physician will write it and send it to the pharmacy, where it will be filled by a state-licensed pharmacist and shipped to you via FedEx or the U.S. Postal Service. Your package will include a copy of your prescription, a receipt, as well as documentation with the usage, dose and precautionary information for your medication. You will also receive contact information for the pharmacy in the case you have any questions after you receive your medication.

Shipping

What are your shipping policies?

Our corporate standard is to ship all orders within a 12-to-24-hour window of receipt. This means from the time you place your order, to the time it ships via one of our carriers, is typically 12 to 24 hours. Normally, orders placed before 3 p.m. MST are processed the same day. Any irregularities in an order (wrong address, missing suite #, wrong zip code, etc.), any additional communication between patient and doctor or pharmacist (involving existing or planned prescriptions, current health conditions, etc.) or any conditions beyond our control, may extend the time necessary to process the order. Same-day service is our goal; however it is not a guarantee.

Upon ordering, you have the option of selecting overnight or 2-day shipping via FedEx, or Priority Mail (typically 3-5 days) shipping through the U.S. Postal Service (USPS). Express shipping is calculated from the time the order is picked up by the carrier, and not from the time the order is placed. When selecting shipping options, please remember Sundays and holidays are considered non-business days by the carriers. Therefore, no pick-ups or deliveries will be made on those days.

Can I ship to a PO Box or military (APO/FPO) address?

Yes, you can have your order sent to your Post Office Box. This service is available only from the USPS. All orders shipped to a PO Box will be sent via USPS Priority Mail. In order to ship to an APO/FPO address, we must also ship USPS Priority Mail, and the signature is obtained using a postal service domestic return receipt.

Due to the contents of the package, we require an adult signature on all packages.

Can I pick up my package at a FedEx shipping location?

Yes. If you know you will not be available to sign for the package at your residence, you may choose to have FedEx ship the package directly to one of their FedEx locations for pick-up.

Do you ship internationally?

Yes, we are based in Arizona, and we do ship internationally. Shipments for orders to Canada are shipped from licensed facilities located in Canada. Orders placed in all European countries will be shipped from a licensed pharmacy located within the EU. We do not ship to Mexico or Australia. Please make sure to click the correct country when placing an order as the pricing and shipping details may vary for each location. View the list of Countries LOWCOST PHARMACY ships to.

Is a signature required for delivery of my package?

Yes. All packaged medication requires an adult signature, so an adult must be available to sign at the time of delivery.

Is the packaging for my shipment discreet?

Yes, your privacy is important to us. Our packaging does not refer to the contents of the shipment, and you will not find an invoice or packing slip on the outside of the package. A photo that shows an example of our packaging has been provided here for your convenience.

What is your cancellation policy?

You may cancel your order before it is shipped by calling 1-877-484-2472. If it has not yet shipped, we will cancel your order. You cannot cancel an order once it has shipped.

How do I track order shipments?

Order tracking numbers will be provided for all shipments. To track a shipped order, please go to Fedex or USPS and implement your tracking number. For more specific information, call our customer service department at 1-888-600-2544 or if you chose Fed Ex as your carrier, visit the carrier’s website and enter the tracking number there.

What if my package cannot be delivered?

If you decide to ship via the United States Postal Service (USPS), they will leave a notice, in your mail box or attached to your door, with instructions for where to pick up your package. USPS will hold these packages for up to 14 business days. You may also contact USPS at any time at 1-800-275-8777 to locate your item.

If you decide to ship via FedEx, please note that FedEx will make 3 separate delivery attempts for you. This provides you with more opportunities to receive your package. If you are unable to receive your package, you may contact FedEx at any time with your tracking number at 1-800-463-3339 to find out where your package can be picked up.

What is your return policy?

Medication that is unopened and not tampered with can be returned under certain circumstances, if you contact us within 24 hours of receiving your package. If the product was delivered to an incorrect address or you received the wrong product, please call us to receive a return-confirmation approval number. Returns must be shipped in all original packaging, with all associated paperwork, etc. Returns may be charged a re-stocking fee and/or shipping fee. Please call us at 1-888-600-2544 if you have questions about a return or package refusal.

Is there a fee for a change of address after an order has shipped?

Yes. A change in address after shipment will incur a $10 fee.

Payment

What are my payment options?

We accept Visa, MasterCard, American Express and Discover credit cards, as well as Western Union and money orders. Ordering is completely secure. See our Privacy and Security Policy for more details. More information about Western Union and money orders is included below.

Western Union Quick Collect

If you would like to make your payment using Western Union's Quick Collect, download the instructions below to find out how to do so:

Money Orders

If you choose to pay with a money order, you can mail it to the address below:

LOWCOST PHARMACY.com (c/o – Secure Medical)
1155 W. Rio Salado Pkwy, Suite #201
Tempe, AZ 85281

Be sure to include the following on your money order:

  • Make it payable to: Secure Medical
  • Include your Order ID and phone number in the memo line

Log-In/Password Retrieval

How can I retrieve my password?

If you remember the email address that you provided when you registered for your account, then simply go to the "Place a Re-Order" page. Then click on the "Forgot Password" link in the Member Login box. You will be taken to a page where you can enter the email address you provided when you registered for your account. If you enter the correct email address, your password will be emailed to that address.

If you cannot recall which email address you provided when you registered for your account, please call our customer service department at 1-888-600-2544 for a new password.